Shipping Information & Delivery Terms

All deliveries are shipped within 3 working days (subject to stock availability). If you have not received an order within 10 days, please notify us by email at: info@chirocaremattresses.com.au.

Be sure to check goods carefully upon delivery within 24 hours as no claim for damage will be recognized after that time.

Please be aware that Chiro Care Mattresses will not be held responsible for any damage after acceptance of delivery for all glass products. All boxes must be retained for all glass returns.

Refund and Returns

Your satisfaction is our first priority at Chiro Osteo Mattresses pty ltd. If your item is faulty upon receipt, please contact us within 24 hours to ensure replacement. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused condition.

Online Orders

To help protect our customers and prevent fraudulent transactions, all online orders require ID verification before dispatch.

After placing your order, please email a copy of a valid photo ID (such as a driver's license or passport) to info@chirocaremattresses.com.au. This step is necessary to verify your order and prepare it for shipping.

Orders will not be processed or dispatched until ID verification has been received and approved.