Return Policy

Preliminary inspection:

Prior to a chiro care mattresses representative visiting you at home, we require an image of the mattress specifying the claimed defect.

Chiro Care Mattresses reserves the right to refuse service or pickup if the product is found to be in an unsanitary condition.

Home inspection:

Customer service will call to arrange a time to inspect the mattress at the customers home within a reasonable time. Chiro Care Mattresses reserves the right to charge an upfront call out fee prior to the inspection taking place at any stage during the life of the mattress. This fee will be refunded should a manufacturing fault be discovered. Chiro Care Mattresses will meet the transportation costs within the first year of warranty. If the defect appears after the first year of the warranty period, the customer will be responsible for paying all transportation costs.

In no case will any transportation costs be accepted without prior approval from Chiro Care Mattresses.

If identical materials are not available at the time, Chiro Care Mattresses reserves the right to substitute materials of comparable quality.

How to claim under your warranty

To be entitled to make a claim under your warranty you must notify us of the defect within 7 days after it has appeared.

Provide us with your full name, address & details of the defect together with your original proof of purchase by sending an email to info@chirocaremattresses.com.au